FAQ

FREQUENTLY ASKED QUESTIONS

Shipping
At My Secret Rings we are pleased to be able to offer free shipping to Australia, Canada, United Kingdom and the United States. Items ship from one of our approved partner factories in Asia. You will be provided a tracking number within 3 days of your order shipping. It generally takes this long for tracking numbers to register after a shipment is sent out.

Estimated delivery times are between 2 to 4 weeks once your order has been shipped. 

Customs, Duties and Taxes
We have found that most lower value shipments arrive to our customers without being charged duty, taxes or customs when shipped economy through the postal service. Shipments arriving through international couriers may have duties, taxes and associated fees which are the responsibility of the customer.

Will my entire order ship in one package?
Not necessarily. If all of your items are carried through one of our approved factories, yes, it will ship all at once. If items ordered are through more than one of our factories, then you will receive multiple shipments as each factory ships separately for us.

Do you have local pick-ups?
No, we don't. We do not have a warehouse or storefront for customers to visit.